Identified - The issue has been identified and a fix is being implemented.
Feb 23, 2026 - 20:41 EST
Update - We are continuing to investigate this issue.
Feb 23, 2026 - 11:25 EST
Update - We are investigating an issue where the Advanced CPQ v3 GET Prices endpoint may return a Completed status before all external supplier pricing calls have fully finished processing. This can result in API responses indicating completion while supplier pricing is still reconciling in the background. The TCW UI continues to display the final, accurate pricing state once all supplier calls complete. Engineering is actively working to resolve the status synchronization issue. Updates will be provided as progress is made.
Feb 23, 2026 - 09:51 EST
Investigating - We are currently investigating this issue.
Feb 23, 2026 - 09:49 EST
The Connected World
Operational
90 days ago
99.97
% uptime
Today
API
Degraded Performance
90 days ago
99.92
% uptime
Today
API - Address Autocomplete
Operational
90 days ago
100.0
% uptime
Today
API - Address Validation
Operational
90 days ago
100.0
% uptime
Today
API - Advanced CPQ
Degraded Performance
90 days ago
98.54
% uptime
Today
API - Building Competitive Rating
Operational
90 days ago
100.0
% uptime
Today
API - Connected World Availability
Operational
90 days ago
100.0
% uptime
Today
API - Connected World Building
Operational
90 days ago
100.0
% uptime
Today
API - Connected World Account
Operational
90 days ago
100.0
% uptime
Today
API - Connected World Building Lists
Operational
90 days ago
100.0
% uptime
Today
API - Connected World Contacts
Operational
90 days ago
100.0
% uptime
Today
API - Connected World Distributions
Operational
90 days ago
100.0
% uptime
Today
API - CPQ Components
Operational
90 days ago
100.0
% uptime
Today
API - Demand Engine
Operational
90 days ago
100.0
% uptime
Today
API - Geocode
Operational
90 days ago
100.0
% uptime
Today
API - Location Intelligence
Operational
90 days ago
100.0
% uptime
Today
API - Network Intelligence
Operational
90 days ago
99.98
% uptime
Today
API - Network Path
Operational
90 days ago
100.0
% uptime
Today
API - Network Routes Layer
Operational
90 days ago
100.0
% uptime
Today
API - Rate Card
Operational
90 days ago
100.0
% uptime
Today
API - Shareable Routes
Operational
90 days ago
100.0
% uptime
Today
API - Tenant
Operational
90 days ago
100.0
% uptime
Today
My Locations
Operational
90 days ago
100.0
% uptime
Today
My Routes
Operational
90 days ago
100.0
% uptime
Today
My Accounts
Operational
90 days ago
100.0
% uptime
Today
Quoting
Operational
90 days ago
99.94
% uptime
Today
Accounts
Operational
90 days ago
100.0
% uptime
Today
Quick Quote
Operational
90 days ago
99.74
% uptime
Today
WIP
Operational
90 days ago
100.0
% uptime
Today
Projects
Operational
90 days ago
100.0
% uptime
Today
Bid Manager
Operational
90 days ago
100.0
% uptime
Today
Linkbase
Operational
90 days ago
100.0
% uptime
Today
My Partners
Operational
90 days ago
100.0
% uptime
Today
Find Partners
Operational
90 days ago
100.0
% uptime
Today
Network Finder
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
Demand Engine
Operational
90 days ago
100.0
% uptime
Today
Business Partner Portal
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Feb 20, 05:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:30 EST
Scheduled -
We will be performing an upgrade to The Connected World Platform to version TCW.2026.R04.
Upgrading to TCW.2026.R04 will begin tentatively at 23:30 Eastern Time, on Thursday, February 19, 2026. Estimated completion time is approximately 05:30 Eastern Time, Friday, February 20, 2026.
During this time, The Connected World Platform will remain unavailable. Full functionality and performance will be restored following the completion of the upgrade.
Release Notes:
Please find below the link to download the planned software release notes, which describe the planned release content for this upgrade: Download Planned Software Release Notes
Reported Issue: On February 19, 2026, customers experienced slower quote generation and intermittent request failures in CPQ. These issues were caused by degraded responses from the Network Intelligence API V6, which affected downstream services including CPQ.
Duration: Approximately 35 minutes, from 5:25 PM to 6:00 PM UTC.
Cause: A recent platform update temporarily slowed responses in the Network Intelligence API. Both the API errors and the resulting CPQ slowness were tied to this same underlying issue.
Solution: The update was quickly reverted, and the engineering team applied a configuration fix while monitoring system performance to ensure stability. Future safeguards include version-pinned deployments, staged rollouts, and additional validation to prevent similar incidents.
Feb 19, 13:00 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 19, 12:59 EST
Identified -
The issue has been identified and a fix is being implemented.
Feb 19, 12:52 EST
Investigating -
We are currently investigating this issue.
Feb 19, 12:25 EST
Reported Issue: On February 19, 2026, customers experienced slower quote generation and intermittent request failures in CPQ. These issues were caused by degraded responses from the Network Intelligence API V6, which affected downstream services including CPQ.
Duration: Approximately 35 minutes, from 5:25 PM to 6:00 PM UTC.
Cause: A recent platform update temporarily slowed responses in the Network Intelligence API. Both the API errors and the resulting CPQ slowness were tied to this same underlying issue.
Solution: The update was quickly reverted, and the engineering team applied a configuration fix while monitoring system performance to ensure stability. Future safeguards include version-pinned deployments, staged rollouts, and additional validation to prevent similar incidents.
Feb 19, 13:00 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 19, 12:59 EST
Identified -
The issue has been identified and a fix is being implemented.
Feb 19, 12:52 EST
Investigating -
We are currently investigating this issue.
Feb 19, 12:25 EST
Reported Issue: Users experienced intermittent platform slowness, delays in loading certain features, and temporary session interruptions during normal usage.
Duration: February 10, 3:03 PM UTC – February 10, 3:51 PM UTC (48 minutes)
Cause: A high-volume data retrieval pattern temporarily increased memory utilization within the platform's search and indexing layer. This led to reduced responsiveness and triggered automatic service restarts. While the platform is designed to scale under normal traffic conditions, this specific request pattern consumed more resources than anticipated before the system's workload-balancing mechanisms could compensate.
Solution: The affected services were stabilized and the cluster rebalanced to restore full performance. Preventative measures include enhanced monitoring and logging, adjustments to resource allocation within the virtual machine cluster, implementation of safeguards for large data retrieval patterns, and improvements to batching and paging strategies. These actions strengthen the platform's resilience, scalability, and automated recovery under peak traffic conditions.
Feb 10, 10:51 EST
Monitoring -
The issue has been resolved and the TCW platform is operating normally. We will continue to monitor for stability.
Feb 10, 10:50 EST
Investigating -
Intermittent slowness is affecting the TCW platform. Our team is investigating and working to restore full performance. Updates will be provided as available.
Feb 10, 10:03 EST