Reported Issue: Users of the TCW Partner Portal experienced an issue where map-based features were unavailable, preventing maps from displaying and limiting interaction with location-dependent functionality.
Duration: June 12, 2026, from 20:30 UTC to 20:46 UTC (16 minutes).
Cause: A deployment introduced a configuration issue that prevented the portal from successfully accessing the credentials required to load map services.
Solution: The affected deployment was reverted, restoring access to the required map service credentials and returning map functionality to normal operation. We reviewed our deployment and release validation processes to ensure dependent changes are implemented and verified together.
Posted Jun 12, 2026 - 16:46 EDT
Monitoring
The issue affecting the TCW Map in the Partner Portal has been resolved, and full service has been restored. Users can now successfully access and utilize the map functionality as expected.
Our Engineering team has identified the cause of the issue and implemented a fix to restore service. The team will continue to review the incident and implement additional improvements to further enhance platform stability and resiliency.
We appreciate your patience and understanding throughout this incident.